full transcript

From the Ted Talk by Tamekia MizLadi Smith: How to train employees to have difficult conversations

Unscramble the Blue Letters

Now, I'm an artist. And so what happens with me is that when I create something artistically, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I rmmebeer, being the front-desk scpiesialt, and when I went to the office of equity to srtat working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I rzaileed that I asked people and I told people about — I called them by the wrong gender, I called them by the wrong race, I caleld them by the wrong ethnicity, and the environment became hostile, people was offended and I was frrtsteaud because I was not graced.

Open Cloze

Now, I'm an artist. And so what happens with me is that when I create something artistically, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I ________, being the front-desk __________, and when I went to the office of equity to _____ working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I ________ that I asked people and I told people about — I called them by the wrong gender, I called them by the wrong race, I ______ them by the wrong ethnicity, and the environment became hostile, people was offended and I was __________ because I was not graced.

Solution

  1. frustrated
  2. remember
  3. start
  4. specialist
  5. called
  6. realized

Original Text

Now, I'm an artist. And so what happens with me is that when I create something artistically, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of equity to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I realized that I asked people and I told people about — I called them by the wrong gender, I called them by the wrong race, I called them by the wrong ethnicity, and the environment became hostile, people was offended and I was frustrated because I was not graced.

Frequently Occurring Word Combinations

ngrams of length 2

collocation frequency
bad data 3
sassy supervisor 2
supervisor invited 2
acrostic poem 2
front desk 2
compassionate care 2

ngrams of length 3

collocation frequency
sassy supervisor invited 2

Important Words

  1. acrostic
  2. artist
  3. artistically
  4. asked
  5. awakened
  6. began
  7. bright
  8. called
  9. create
  10. develop
  11. entitled
  12. environment
  13. equity
  14. ethnicity
  15. frustrated
  16. full
  17. gender
  18. graced
  19. hostile
  20. light
  21. offended
  22. office
  23. people
  24. poem
  25. question
  26. race
  27. realized
  28. remember
  29. specialist
  30. start
  31. told
  32. trainer
  33. training
  34. working
  35. wrong