full transcript

From the Ted Talk by Tamekia MizLadi Smith: How to train employees to have difficult conversations

Unscramble the Blue Letters

Because now I know that when you engage people in the why, it challenges their perspective, and it changes their attitudes. Now I know that data that we have at the front desk translates into research that eliminates dtiipsreais and finds cures. Now I know that teaching people tisinranaotl change instead of sniohckg them into change is always a better way of implementing change. See, now I know people are more likely to sarhe ioofrnitman when they are treated with respect by knowledgeable staff members. Now I know that you don't have to be a statistician to understand the power and the purpose of data, but you do have to treat people with respect and have compassionate care. Now I know that when you've been gecard, it is your responsibility to empower somebody else. But most importantly, now I know that when teaching human beings to communicate with other hamun beings, it should be derlveied by a human being.

Open Cloze

Because now I know that when you engage people in the why, it challenges their perspective, and it changes their attitudes. Now I know that data that we have at the front desk translates into research that eliminates ___________ and finds cures. Now I know that teaching people ____________ change instead of ________ them into change is always a better way of implementing change. See, now I know people are more likely to _____ ___________ when they are treated with respect by knowledgeable staff members. Now I know that you don't have to be a statistician to understand the power and the purpose of data, but you do have to treat people with respect and have compassionate care. Now I know that when you've been ______, it is your responsibility to empower somebody else. But most importantly, now I know that when teaching human beings to communicate with other _____ beings, it should be _________ by a human being.

Solution

  1. information
  2. transitional
  3. human
  4. disparities
  5. share
  6. graced
  7. shocking
  8. delivered

Original Text

Because now I know that when you engage people in the why, it challenges their perspective, and it changes their attitudes. Now I know that data that we have at the front desk translates into research that eliminates disparities and finds cures. Now I know that teaching people transitional change instead of shocking them into change is always a better way of implementing change. See, now I know people are more likely to share information when they are treated with respect by knowledgeable staff members. Now I know that you don't have to be a statistician to understand the power and the purpose of data, but you do have to treat people with respect and have compassionate care. Now I know that when you've been graced, it is your responsibility to empower somebody else. But most importantly, now I know that when teaching human beings to communicate with other human beings, it should be delivered by a human being.

Frequently Occurring Word Combinations

ngrams of length 2

collocation frequency
bad data 3
sassy supervisor 2
supervisor invited 2
acrostic poem 2
front desk 2
compassionate care 2

ngrams of length 3

collocation frequency
sassy supervisor invited 2

Important Words

  1. attitudes
  2. beings
  3. care
  4. challenges
  5. change
  6. communicate
  7. compassionate
  8. cures
  9. data
  10. delivered
  11. desk
  12. disparities
  13. eliminates
  14. empower
  15. engage
  16. finds
  17. front
  18. graced
  19. human
  20. implementing
  21. importantly
  22. information
  23. knowledgeable
  24. members
  25. people
  26. perspective
  27. power
  28. purpose
  29. research
  30. respect
  31. responsibility
  32. share
  33. shocking
  34. staff
  35. statistician
  36. teaching
  37. transitional
  38. translates
  39. treat
  40. treated
  41. understand