full transcript
"From the Ted Talk by Tamekia MizLadi Smith: How to train employees to have difficult conversations"

Unscramble the Blue Letters

Now, I'm an artist. And so what happens with me is that when I create something artistically, the tiaernr in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of eutqiy to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright lhgit to me, and I riezaled that I asked plpoee and I told people about — I called them by the wrong gender, I called them by the wrong race, I called them by the wrong ethnicity, and the environment became hostile, people was offended and I was frustrated because I was not gercad.

Open Cloze

Now, I'm an artist. And so what happens with me is that when I create something artistically, the _______ in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of ______ to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright _____ to me, and I ________ that I asked ______ and I told people about — I called them by the wrong gender, I called them by the wrong race, I called them by the wrong ethnicity, and the environment became hostile, people was offended and I was frustrated because I was not ______.

Solution

  1. people
  2. realized
  3. equity
  4. light
  5. graced
  6. trainer

Original Text

Now, I'm an artist. And so what happens with me is that when I create something artistically, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of equity to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I realized that I asked people and I told people about — I called them by the wrong gender, I called them by the wrong race, I called them by the wrong ethnicity, and the environment became hostile, people was offended and I was frustrated because I was not graced.

ngrams of length 2

collocation frequency
front desk 5
bad data 5
desk specialist 4
compassionate care 3

ngrams of length 3

collocation frequency
front desk specialist 4

Important Words

  1. acrostic
  2. artist
  3. artistically
  4. asked
  5. awakened
  6. began
  7. bright
  8. called
  9. create
  10. develop
  11. entitled
  12. environment
  13. equity
  14. ethnicity
  15. frustrated
  16. full
  17. gender
  18. graced
  19. hostile
  20. light
  21. offended
  22. office
  23. people
  24. poem
  25. question
  26. race
  27. realized
  28. remember
  29. specialist
  30. start
  31. told
  32. trainer
  33. training
  34. working
  35. wrong