full transcript

From the Ted Talk by LeeAnn Renninger: The secret to giving great feedback

Unscramble the Blue Letters

The second part of the feedback flormua is going to be giving your data point. Here, you should name specifically what you saw or heard, and cut out any words that aren't objective. There's a concept we call blur words. A blur word is something that can mean different things to different people. Blur words are not specific. So for example, if I say "You shouldn't be so defensive" or "You could be more prtaivoce." What we see gerat feedback grievs doing dlfnftreiey is they'll convert their blur words into actual data points. So for example, instead of saying, "You aren't reliable," we would say, "You said you'd get that email to me by 11, and I still don't have it yet." Specificity is also important when it comes to positive feedback, and the reason for that is that we want to be able to specify exactly what we want the other peorsn to increase or diminish. And if we stcik with blur words, they actually won't have any clue particularly what to do going forward to keep repeating that behavior.

Open Cloze

The second part of the feedback _______ is going to be giving your data point. Here, you should name specifically what you saw or heard, and cut out any words that aren't objective. There's a concept we call blur words. A blur word is something that can mean different things to different people. Blur words are not specific. So for example, if I say "You shouldn't be so defensive" or "You could be more _________." What we see _____ feedback ______ doing ___________ is they'll convert their blur words into actual data points. So for example, instead of saying, "You aren't reliable," we would say, "You said you'd get that email to me by 11, and I still don't have it yet." Specificity is also important when it comes to positive feedback, and the reason for that is that we want to be able to specify exactly what we want the other ______ to increase or diminish. And if we _____ with blur words, they actually won't have any clue particularly what to do going forward to keep repeating that behavior.

Solution

  1. person
  2. differently
  3. formula
  4. proactive
  5. great
  6. givers
  7. stick

Original Text

The second part of the feedback formula is going to be giving your data point. Here, you should name specifically what you saw or heard, and cut out any words that aren't objective. There's a concept we call blur words. A blur word is something that can mean different things to different people. Blur words are not specific. So for example, if I say "You shouldn't be so defensive" or "You could be more proactive." What we see great feedback givers doing differently is they'll convert their blur words into actual data points. So for example, instead of saying, "You aren't reliable," we would say, "You said you'd get that email to me by 11, and I still don't have it yet." Specificity is also important when it comes to positive feedback, and the reason for that is that we want to be able to specify exactly what we want the other person to increase or diminish. And if we stick with blur words, they actually won't have any clue particularly what to do going forward to keep repeating that behavior.

Frequently Occurring Word Combinations

ngrams of length 2

collocation frequency
great feedback 5
feedback givers 4
feedback formula 3
blur words 3
feedback giver 2
data point 2
pulling feedback 2

ngrams of length 3

collocation frequency
great feedback givers 4

Important Words

  1. actual
  2. behavior
  3. blur
  4. call
  5. clue
  6. concept
  7. convert
  8. cut
  9. data
  10. differently
  11. diminish
  12. email
  13. feedback
  14. formula
  15. givers
  16. giving
  17. great
  18. heard
  19. important
  20. increase
  21. objective
  22. part
  23. people
  24. person
  25. point
  26. points
  27. positive
  28. proactive
  29. reason
  30. reliable
  31. repeating
  32. specific
  33. specifically
  34. specificity
  35. stick
  36. word
  37. words